Remote Service for Improved Machine Uptime

Waygate Technologies Remote Service

A partner you can rely on

Inspection & NDT - Remote Services

Waygate Technologies, the world's leader in non-destructive testing (NDT) solutions, offers remote technical service and troubleshooting. We can diagnose symptoms and determine a timely solution which helps to avoid service visits and increases uptime, getting you back online faster.

Our remote technical service team is here to answer your questions 5 days a week. From diagnosing problems to identifying spare and replacement part numbers we can help with all of your equipment questions. The best way to contact us is by emailing RemoteService@bakerhughes.com or contacting your regional advisor at the number below.

Waygate Technologies Remote Service Country-specific numbers

FAQs

Remote Service Agreements and Support Service Agreements

Reduce costly downtime and allow us to help with remote servicing.

Waygate Technologies' Remote Service team is ready to help you with all your After-Sale support needs. For technical questions about the operation of your equipment, part numbers for spare parts, help with updates or help with diagnosing problems, contact our Remote Services team.

We offer Remote Service to our service agreements (RSA and SSA) and our Remote Service team is trained to support all products (IXS, UT, Visual). Our RSAs (Remote Service Agreement) include three different levels of service to you:

  1. Essential: Experts are available 8 am - 5 pm and will respond to your call or email within 12 working hours.
  2. Advanced: Experts are available 8 am - 5 pm and will respond to your call or email within 4 working hours.
  3. Premium: Experts are available 8 am - 5 pm and will respond to your call or email with 2 working hours.

All levels include 10 hours of support and are valid for 12 months.

Support Service Agreements (SSA) include an extended Remote Service package of 15 hours and additional services.

We can still help you, though, if you have no RSA or SSA and require reactive support. Your options are: order Basic Remote Service of 4 hours or on-site Field Service Support.

With remote troubleshooting, we can diagnose symptoms and determine a timely solution. This helps to avoid service visits and increases uptime, getting you back online faster.

 

Features of Remote Technical Service

  1. The majority of issues can be fixed remotely
  2. Having a pool of experts available to you (global coverage)
  3. Reduced downtime for you as we could avoid on-site intervention which also can reduce cost of fixing issue
  4. When on-site intervention is required we could expedite repair time as our field Service Engineer will get detailed information about issue and required parts upfront
  5. Remote evaluation of the issue and avoid inhouse repair
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