Waygate Technologies
Visual Care Plan for Video Borescopes
Enjoy peace of mind with a service plan that delivers more uptime — at a lower cost.
Why Waygate Technologies Visual Care Plan?
A comprehensive service plan for video borescopes intended to help customers decrease equipment downtime, save on repairs, conserve assets, and maintain peace of mind.
Decreased Equipment Downtime
We care about customers getting their assets back fast because we know downtime can be costly. A rental unit credit is included and offered while a customer’s system is in for repair.
Conservation of Assets
Having a routine preventive maintenance plan in place and records of all repairs helps customers plan for longer term costs associated with the upkeep of their equipment.
Reduced Repair Costs
As part of the plan, customers will have a yearly preventive maintenance scheduled by the Waygate Technologies Service team. By evaluating the system and fixing minor repairs early on, this will help prevent costly repairs in the future. Discounts on additional repairs and accessories needed for repairs are also included.
Peace of Mind
Customers will have guaranteed repair coverage should you need it and won’t have to deal with unexpected purchasing hassles, maintenance or repair costs.
We used to be GE Inspection Technologies, now we’re Waygate Technologies, a global leader in NDT solutions with more than 125 years of experience in ensuring quality, safety and productivity.
What’s included in the Visual Care Plan
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Preventive Maintenance
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One preventive maintenance per system is included in both Visual Care Basic and Visual Care Plus plans. During the preventive maintenance we will conduct a full evaluation of the system, software updates, tip measurement verification and tip cleaning, and minor articulation section steering adjustments. If deemed necessary, the folllowing repairs are included under preventive maintenance: braid & sheath replacement, tip optic threaded thimbles replacement, tip optics seals replacement, and any handset related repairs.
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Accidental Damage Coverage*
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Visual Care Basic: Any repairs needed outside of the preventive maintenance tasks will be quoted separately.
Visual Care Plus: Up to one (1) full system repair is included throughout the duration of the contract.
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Additional Repair Discounts
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Visual Care Basic: Outside of the preventative maintenance that is included, up to one (1) repair is eligible to receive a discount* off Seller’s standard repair rates.
Visual Care Plus: Outside of the preventative maintenance and accidental damage that is included, up to two (2) repairs are eligible to each receive a discount* off Seller’s standard repair rates.
*Discounts off repairs are in accordance to plan type selected.
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Extended Repair Warranty
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For both Visual Care Basic and Visual Care Plus plans, Buyer will receive a one (1) year warranty on repairs of their equipment.
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Discounted Accessories
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Discounts on accessories are included in both Visual Care Basic and Visual Care Plus plans and the discount is in accordance with the plan type selected. Accessories elligible for discount include acessories needed for repairs, such as new tips and battteries, and select accessories such as shiping and storeage cases, cleaning kits, and more.
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Upgrades Discount
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Discounts on upgrades are included in both the Visual Care Basic and Visual Care Plus plans and the discount is in accordance with the plan type selected. The discount can be applied towards both hardware and software upgrades.
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Training Credits
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Visual Care Basic: Three (3) training credits to be used at any point during contract period.
Visual Care Plus: Five (5) training credits to be used at any point during contract period.
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Rental Unit Credit
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A rental unit credit* is included in both Visual Care Basic and Visual Care Plus Plans.
*The rental unit credit is subject to regional rental unit availability. In the event a rental unit credit cannot be offered, a discounted rental unit will be offered instead.
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Additional Probe Coverage
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Additional Probe Coverage is available for both Visual Care Basic and Visual Care Plus plans at a discounted rate. Discount is in accordance with the plan type selected and additional probes are only elligible for preventive maintenance coverage.
Visual Care Plan FAQ
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What is Visual Care Plan?
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Visual Care Plan is a comprehensive service plan for video borescope users, intended to help you decrease equipment downtime, save on repairs, conserve assets, and maintain peace of mind.
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How does the Visual Care Plan work?
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There are two types of Visual Care Plans for you to choose from, you can choose between our Basic Plan or our even more comprehensive Plus Plan. Both plan types will cover one system, a system is defined as one probe and it's handset. One annual preventive maintenance check is included in both plan types and will be scheduled by Waygate Technologies team at your convenience.
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What is included in the Visual Care Plan?
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One annual preventive maintenance visit, one accidental damage coverage*, repair discounts, prioritized repair response, extended repair warranty, discounted accessories & upgrades, up to five training credits, rental unit credit or rental unit discount, and additional probe coverage at a discounted rate.
*Available with the Visual Care Plus Plan
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How do the training credits work?
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Training credits are included in both the Visual Care Basic and Visual Care Plus Plans and are eligible to be redeemed with Seller’s predetermined training modules. All training modules are live, instructor lead, and will be conducted via distance learning. One training credit per person can be used to register a student for Seller’s eligible training modules.
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Which systems are eligible to be covered?
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Only standard Mentor Visual iQ Video Borescopes, Standard XL Flex and XL Flex + Video Borescopes and Standard XL Vu (model D) Video Borescopes are eligible to be covered under the Visual Care Plan.
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How much does it cost?
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Pricing is dependent on plan type you select and the system type that is being covered. Contact us today for a quote and learn more about how you can start saving with the Visual Care Plan.
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How do I get started?
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Contact your local sales representative or fill out the contact us form on our website to get started.
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