Remote and Technical Support
Technical expertise when you need it
Whether you need help troubleshooting a device, or you need assistance with a software upgrade, our technical support team is here to answer your questions. From diagnosing problems to identifying spare and replacement part numbers, our remote technical support services are here to assist you.
We even offer remote product troubleshooting, which oftentimes results in a solution without having to decommission your product and ship it to us.
Contact our global-based experts for help anytime by emailing RemoteService@bakerhughes.com or find the contact number of your regional remote IT support services team by clicking on the Contact Tech Support button.
We used to be GE Inspection Technologies, now we’re Waygate Technologies, a global leader in NDT solutions with more than 125 years of experience in ensuring quality, safety, and productivity.
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Frequently Asked Questions
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What should I include in my email to remote services?
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When emailing us please include the following:
- Your name
- Your phone number and preferred call back time
- Your account name
- The make and model of your equipment
- Your equipment serial number(s)
- A short description of your problem or question
If you'd rather speak to us by phone you can call us toll-free by clicking the link below.
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How quickly will I hear back about my inquiry?
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ASAP.
Once you reach out a ticket will be generated and immediately sent to the next available technician. We understand your time is valuable so we work to respond as soon as possible.
All communication will be posted through the same email thread which includes your case reference number.
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How do I request an RMA Number?
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There are two ways in which you can request an RMA to begin the Remote and Technical Support process. You can either call or email one of our regional service centers and request a Service Request Form.
Our Service Customer Care team will be able to assist you in completing the Service Request Form for the type of borescope repair service or calibration you require, and once this form is complete, they will issue you an RMA.
The second way is through our RMA portal where you can request new RMA’s on your own and check on the status of your orders and returns. Please note that if it is your first time registering for the portal, then you will need to contact one of our regional service centers to help you with registration of the portal.
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Do you provide remote product troubleshooting?
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Yes, we do offer this service.
Please contact our global tech/remote support experts. While we can gladly help you with remote IT support services, should your equipment be physically damaged, please contact your regional repair team.
Contact details for both departments can be found by clicking the link below.
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Who do I contact if I require a copy of my certifications?
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Tech Support/Remote Support.
Our Technical and Remote Support team can provide a signed copy of your calibration certification, sent electronically.
Please contact us by email or by phone at the links below.
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Are software updates available to download online?
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Yes.
Some of our product software updates are available to download online here: https://www.inspectionworks.com/dis-store/#/store/public/devicesoftwares
If you are unable to locate the software updates that you're after please contact us at RemoteService@BakerHughes.com.
Our remote technical support services experts are available to help you with any of your digital IT support manufacturing concerns.
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