Remote and Technical Support
Technical expertise when you need it
Our technical support team is here to answer your questions. From diagnosing problems to identifying spare and replacement part numbers, our technical support experts are here to support you. Contact our global based experts for help anytime by emailing RemoteService@bakerhughes.com or or find the contact number of your regional remote service team by clicking on the Contact Us button.
We used to be GE Inspection Technologies, now we’re Waygate Technologies, a global leader in NDT solutions with more than 125 years of experience in ensuring quality, safety and productivity.
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FAQs
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What should I include in my email to remote services?
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When emailing us please include the following:
- Your name
- Phone number and preferred call back time
- Account name
- Make and model of your equipment
- Equipment serial number
- A short description of you problem or question
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How quickly will I hear back about my inquiry?
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Once you reach out a ticket will be generated immediately and sent to the next available technician. We understand your time is valuable so we work to respond as soon as possible. All communication will be posted through the same email thread which includes your case reference number.
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How do I request an RMA Number?
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Please contact your regional service centre, the customer care team are happy to advise you.
Link to the RMA Portal: https://store.bhgemc.com/home
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Do you provide remote product troubleshooting?
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Yes we do offer this service. Please contact our global tech/remote support experts. If your equipment is physically damaged please contact your regional repair team.
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Who do I contact if I require a copy of my certifications?
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Tech Support/Remote Support can provide a signed copy of your calibration certification sent electronically. Please contact us.
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Are software updates available to download online?
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Some of our products software updates are available to download online here: https://www.inspectionworks.com/#/support
If you are unable to locate the software updates that you're after please contact your regional RemoteService@BakerHughes.com.
Our experts are available to help.
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