People’s Corner: Services Interview with Pamela Litka & Nabil Mofti

The services organization is a key enabler to the transformation the Bently Nevada business is undergoing. The new organization is designed to have a customer focused mindset. This growth mindset helps us understand customers operational needs and challenges. Our strategy is to drive new technologies and solutions with the product management team while our regional teams continue to ensure best in class execution with safety, quality and integrity. The latest viewpoint from Nabil Mofti Services Executive Manager of Bently Nevada, written by Pamela Litka.

Pamela:

Nabil, please tell me about yourself.

Nabil:

I am, above all else, a family man. I am a husband and father of two; a girl who’s 9 and a boy who is 2 years old.  If I am not working, I am certainly spending time with them; whether that’s playing, helping with homework or some other family related activities. I mention this because that is the same spirit I try to instill in my teams at work; we are a family.  That means we will work together, help each other out, have fun, but also be honest with one another, hold each other accountable and help each other to grow and develop.

Pamela:

Tell us more about your career journey.

Nabil:

After graduating as an Electrical Engineer in 1997 and completing a one-year military service, I joined my first job as an electrical and instrumentation engineer with an international EPC building refineries, gas and petrochemical plants. As a fresh graduate, the two years of field work in this domain enriched my expertise in the oil and gas industry and groomed my leadership skills to drive execution. In 2000, my career journey commenced when I joined the Bently Nevada as a system and instrumentation engineer. I was responsible for installing, commissioning and optimizing 3300 & 3500 hardware systems along with the condition monitoring software Data Manager 2000 and System1. In 2008, I joined GE Power Services Team for couple of years to diversify my OEM experience around maintenance and outage planning of GTs, STs and Generators then returned back to the roots in Bently Nevada.  I spent most of my career between services and commercial leadership roles developing local footprint and expertise that continue to deliver flawless execution while partnering with key customers to enhance plant reliability, minimize unplanned time and decrease maintenance cost. 

Pamela:

Please share with us the direction and future of the BN Services reorganization through the lens of a services leader?

Nabil:

The services organization is a key enabler to the transformation that Bently Nevada business is undergoing. The new organization is designed to have a customer focused mindset. This growth mindset helps us understand customers operational challenges and needs so we can drive new technologies and solutions with the product management team while our regional teams continue to ensure best in class execution with safety, quality and integrity

We will achieve that by focusing on four growth pillars 

1. Regional organizations that partner with customers to support their operations and deliver flawless execution   
2. CoE structure that drives standardization, best practices and excellence through adapting new technologies  
3. Training function that enhances skills and competencies internally and renovates customer training to the latest standards, practices, and methods of delivery… e-learning, virtual classroom, etc…
4. Technology arm that focuses on the future and accelerate the deployment of innovative services that help our customers to improve safety, reliability and productivity of their operations.

Pamela:

What is unique about Bently Nevada Services?

Nabil:

One of the key differentiators for Bently Nevada services has always been our ability to partner with customers on elevating their teams’ competencies and driving predictive mechanical analysis and condition monitoring of their critical rotating equipment.  While we continue to build on that foundation and expand our global footprint along with additional RM&D centers; we are investing in technologies such as Orbit60, Ranger Pro, Digital Security, Bently HOST, and System 1 with predictive analytics and decision support functionality. This will enrich our capabilities to support customers in condition monitoring and asset management at an enterprise level not only in the oil and gas industry but also in the power generation, renewables, water and other industries.

Pamela:

What teams do you see partnering with right away to move your vision forward?  

Nabil:

Given the four growth pillars I’d mentioned earlier, I would say the largest area of collaboration would be with the technology and product management teams in order to enhance our software capabilities, digital security offerings, and diversify our diagnostic and condition monitoring capabilities. Continuing to invest in our portfolio and technology is a key ingredient for our continued success!

Pamela:

How is the Bently services responding to the Covid-19 pandemic? 

Nabil:

Not being able to access customer sites meant that we’ve had to rely– and even expand – our remote capabilities; whether in technical support, customer training, or remote monitoring to help in maintaining and optimizing  the systems and assessing the health of critical assets. The Services teams across the board adapted to the new situation extremely well. I am personally proud of the way they responded, and we’ve had several important wins over the past few months that we will certainly build for future growth. 

Pamela:

So, bringing it back home, why Bently Nevada Services?

Nabil:

Bently Nevada Services is a known franchise for delivering best-in-class solutions and services in the field of machinery protection and condition monitoring. It is always great to be back home and be with the family where I started my career. We work in an organization where continuous investments in the portfolio helps ensure we are addressing customer long term vision and challenges while expanding to cover enterprise wide solutions. Coupled with the four growth pillars I mentioned earlier, we are well positioned to be a prime enabler in Bently Nevada’s growth journey.

Pamela:

Is there anything else you’d like to highlight that we haven’t discussed?

Nabil:

I would like to take this opportunity to highlight the fact that we are working to leverage more of our Baker Hughes broadest portfolio to drive more value to our customers with latest technologies and analytics to enhance plants operations. You will see more of these conversations & stories in future Orbit magazines. 

Nabil Mofti Services Executive - Functional Management Bently Nevada, a Baker Hughes Company

Pamela Litka Marketing Operations Specialist Bently Nevada, a Baker Hughes Company