To coincide with the launch of a new Services Catalog, Panametrics’ Services Leader, Amira Mosley, talks about the integral role Services has across the business and pays tribute to her fantastic team…
Q: Who are ‘Panametrics Services’?
Amira: Panametrics Services support moisture and gas measurements, flare management, flare measurement and ultrasonic flow metering applications. We offer services for on-site field service work, remote service, and in-house calibration & repair services. This can range from training, to product repairs, extended warranty and field assessments.
We have eight service centers supporting our calibration & repair services, global technical support and field service teams.
In total we have more than 100 experienced staff worldwide ready to respond to our customer flow inquiries and to support onsite or remote needs.
We may be a small team, but we certainly pack a punch!
Q: Why is Pana Services so important for your customers?
Amira: We help customers with critical measurements, enabling them to operate more efficiently and safely. We partner with customers to develop powerful solutions that keep operations up and running, even in the harshest conditions—all while increasing throughput and meeting stringent regulations.
Q: Why is the launch of your Services brochure a milestone?
Relatively speaking, Panametrics is at the beginning of our service journey. Partnering with our customers we have developed a solutions based customer proposition that covers on-site, in-house, digital and remote operations. We’re delighted to publish our new Services Catalog which accurately reflects our enhanced service offering.
Q: Which customers do you partner with?
Amira: We have a truly global footprint stretching to all corners of the world. I’m proud that amongst our customer base we partner with some of the major players in oil and gas
Q: How has the pandemic affected your ability to service clients?
Amira: I’m so proud of the team’s response to the COVID19 Pandemic. They have not missed a beat. Our in-house servicing team has continued to meet customer needs conducting calibration and repairs in our facilities. That they have followed the stringent Covid19 guidelines so diligently is testament to their commitment. It’s not easy having to wear a mask most of your day, keeping socially distanced, limiting conversations with colleagues so as to keep the risk of infection to a minimum. My team are essentially isolated at their work stations. That’s a tough ask.
Meanwhile, our field service colleagues have made incredible sacrifices to ensure our customers have everything they need. These guys often spend 10-14 days quarantining in hotel rooms when entering a state or a country to support a client. It’s hard enough to be separated from friends and family, but when you learn the hotel gym is locked, the pool is out of bounds, the restaurant and bar are closed, and your exercise is limited to a 100 yard circuit of the hotel car park, you begin to understand the sacrifices that our teams are making. I believe Panametrics’ Field Services team are the unsung heroes of Baker Hughes!
In short, thanks to the amazing commitment and dedication from the entire Pana Services team, we’ve been able to provide customers with a business as usual approach, despite the pandemic.
Q: What’s the outlook for 2021?
Amira: Demand for our services is increasing and as we slowly emerge from the grips of COVID-19, 2021 promises to be a very exciting year.